jakartaqq Privacy Policy

This page describes what we collect when you use jakartaqq and how we keep that data protected. We at jakartaqq handle your personal information—email address, identity documents, payment details, gameplay history—with care and transparency. Our commitment is to collect only what's necessary for account verification, payment processing, and platform operation, and to share it only with trusted third parties who help us deliver the service.

Our privacy practices comply with Indonesian data protection principles and the legal frameworks of regions where we operate. If you're in Jakarta, Surabaya, Bandung, Medan, or Semarang, or any jurisdiction where jakartaqq is available, this policy explains your rights and our obligations.

We encourage you to read this policy carefully. If you have questions about how we handle your data or wish to exercise your privacy rights, our support team is available during business hours (9 AM–6 PM Jakarta time, weekdays) via chat or email.

What Data We Collect on jakartaqq

We collect information in several categories. Account information: when you register on jakartaqq, we collect your email address, username, and password. Verification documents: to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations, we ask for identity documents (KTP, passport, or driving licence) and proof of address (utility bill or bank statement). Payment information: when you deposit or withdraw, we collect details tied to your chosen payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet account identifiers, or bank account numbers (mobile banking, local payment, online payment, e-wallet). Gameplay data: we log your slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-table sessions, sportsbook activity, and esports market participation. Device and usage data: we record your device type, IP address, browser information, and timestamps of your actions on jakartaqq.

We do not collect sensitive personal data beyond what's required for account verification and regulatory compliance. We do not record your full payment card numbers (only token references after payment processors mask them). We do not monitor conversations outside our platform.

How We Use Your Data

We use your data to operate jakartaqq. Account information helps us authenticate you, maintain your wallet, and process deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank. Verification documents fulfill legal obligations—without them, we cannot operate in your jurisdiction. Payment information is essential for processing transactions; we don't store full details but pass them securely to our payment processors. Gameplay data powers our leaderboards, tournament rankings, and account history so you can track your activity and claim prizes. Device and usage data helps us detect fraud, troubleshoot technical issues, and improve platform performance.

We use your email address to send account notifications (login alerts, deposit confirmations, tournament results). We do not send marketing emails unless you explicitly opt in. If you've opted in to promotional emails and later wish to unsubscribe, you can do so by clicking the unsubscribe link in any email or contacting our support team.

Our Privacy Commitments and Your Rights

Data Security and Storage

We protect your data with industry-standard encryption. Your password is hashed and salted; we do not store it in plaintext. Verification documents are encrypted and stored on secure servers with limited access. Payment information is encrypted before transmission to our payment processors and is never stored on jakartaqq servers in its raw form. We use HTTPS/TLS protocols for all data transmitted between your device and our platform.

Our servers may be located outside your jurisdiction—typically in data centres that comply with international security standards. Data transfers are encrypted. We apply the same privacy protections regardless of server location. If local law requires data residency in specific regions, we comply with those requirements.

Third Parties and Data Sharing

We share your data only when necessary. Payment processors: we pass payment details to DANA, e-wallet, mobile banking, local payment, online payment, e-wallet providers, and banks (mobile banking, local payment, online payment, e-wallet) to process your deposits and withdrawals. These processors are bound by their own privacy policies and data protection standards. Regulatory and compliance partners: if required by law, we disclose information to government authorities, regulators, or law enforcement—but only in response to valid legal requests. Fraud detection services: we share limited data with third-party fraud-detection providers to identify suspicious account activity and protect our platform. We do not sell your data to advertisers, data brokers, or marketing firms.

Your privacy on jakartaqq is not a commodity—we share your data only when necessary to serve you or comply with law.

Cookies and Tracking

We use cookies to maintain your session on jakartaqq, remember your preferences, and analyze platform usage. Most cookies expire when you log out; some persist to recognize you on repeat visits. You can disable cookies in your browser settings, but some jakartaqq features may not function properly without them. We do not use cookies to track you across external websites.

Your Privacy Rights

You have the right to access your personal data held by jakartaqq. You can request a copy of your account information, verification documents, and gameplay history by contacting our support team. You also have the right to correct inaccurate data—if your address or payment method changes, you can update it in your account settings. You may request deletion of your data, subject to legal obligations (e.g., AML records must be retained for a set period). To exercise these rights, email our privacy team or use the contact form below. We will respond within a reasonable timeframe, typically within 14 business days.

If you believe jakartaqq has mishandled your data or violated your privacy rights, you can lodge a complaint with our support team. If you're unsatisfied with our response, you may escalate to your local data protection authority.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices, new technologies, or legal requirements. We will notify you of material changes by email or by posting a notice on jakartaqq. Your continued use of the platform after changes take effect constitutes acceptance of the updated policy. We encourage you to review this page periodically.

Contact jakartaqq

If you have questions about this privacy policy, wish to exercise your rights, or want to report a data protection concern, reach out to us:

• Email: [email protected]
• Support chat: available during business hours (9 AM–6 PM Jakarta time, weekdays) within your jakartaqq account
• Mailing address: available upon request to our support team

Our support team responds to privacy inquiries within 14 business days. For urgent matters, mark your email as "URGENT – PRIVACY" and we will prioritize it.